FAQ

Q: How do I purchase tickets for an event?

A: Tickets for all Greek Theatre shows are available through www.apeconcerts.com or www.Ticketmaster.com or in person service charge free at the Fox Theater – Oakland box office, open on show nights and every Friday from 12-7pm (with the exception of some holidays). Subject to availability, tickets can also be purchased service charge free at the Greek Theatre box office, open 90 minutes prior to each event.

Q: Does my child need a ticket?

A: Yes, everyone entering the venue must have a ticket and no strollers will be allowed. We discourage any infants or babes in arms.

Q: When do tickets go on sale?

A: On sale dates vary from one show to another, but shows usually go on sale on Friday at 10am. The best way to receive advance notice of upcoming shows is to join our mailing list. Click here to subscribe to the APE newsletter.

Q: When can I pick up my WILL CALL tickets?

A: The box office opens 2 hours prior to each show and is located at the North Gate of the venue. Please be sure to bring photo ID, the credit card that was used to purchase the tickets, and your Ticketmaster order number for ticket pick up.

Q: How do I purchase wheelchair accessible/ADA tickets?

A: To purchase wheelchair accessible seating, click the “request accessible tickets” link on the Ticketmaster event page. If you have already purchased regular tickets for an event and require accessible seating, see our ADA liaison near the North Gate of the venue and we will do the best we can to accommodate your seating needs.

Q: Can I get a refund or exchange my tickets?

A: All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.

Q: What is a presale? How do I participate or get a password?

A: There are often presales offered before the general public on sale that can be purchased online only via www.thegreekberkeley.com or www.ticketmaster.com. Please sign up for our newsletter to receive presale information.

Q: Can I buy tickets at the door on the day of the event?

A: If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time. The Greek Theatre box office is open 2 hours prior to each event.

Q: Where can I park near the venue?

A: Parking is limited in the areas surrounding the Greek Theatre and can be challenging. We recommend that you arrive early to give yourself plenty of time to find a place to park and the necessary time it will take to walk to the venue. The University operates all parking structures surrounding the Greek Theatre and they typically do not open until 5pm. Click here for parking info.

Q: What can I bring to the show?

A: You may bring in personal seat cushions, small food items, sealed water bottles, empty plastic refillable water bottles and small personal bags and backpacks. We encourage that you dress in layers!

Q: What can’t I bring to the show?

A: For the comfort and safety of everyone please do not bring in the following items: strollers, large backpacks, large blankets, structured stadium chairs, tobacco products, alcohol, cans, bottles, ice chests, picnic baskets, lawn furniture, weapons of any kind, umbrellas, pets, hula hoops, musical instruments, laser pointers, bicycles, and skateboards. Due to most performer’s requests, no professional camera or recording devices are allowed.

Q: Can I bring lawn furniture?

A: For the comfort and safety of all, you may not bring lawn chairs or furniture. The lawn is quite steep and not safe for lawn chairs – you can bring in personal seat cushions or seating, as long as they fit your personal space and lie flat on the ground (no legs, no hard structure). We encourage the same for the stone bench seating areas on both General Admission and reserved seating shows.

Q: What’s the weather like and how should I dress?

A: We suggest you dress in layers as the summertime fog can roll in! All shows are all-weather events, and will go on rain or shine.

Q: Is this an all ages venue?

A: While most shows at the Greek Theatre are all ages, some may have age restrictions of 18+. Please check the event info for individual events.

Q: Is there a coat check?

A: Unfortunately we do not have a coat check.

Q: Where are the bathrooms?

A: See map here. We have restrooms located on the North and South sides of the venue. In addition, we have port-a- johns at the top of the lawn.

Q: Do you have ATMs?

A: Yes. See map here. We have ATMs located on North and South side entries.

Q: When do the doors open for a show?

A: The doors typically open 1.5 hours prior to show time, although this may vary from show to show.

Q: Are there any opening acts at the show?

A: Any support acts will be listed on the event page at www.thegreekberkeley.com. Support acts are often added close to the show date, so make sure to check back often.

Q: Can you smoke inside or around the Greek Theatre?

A: No. The UC Berkeley campus is entirely tobacco-free. Please respect the regulations of the UC Berkeley campus and consider the environment and those around you as you are enjoying the show.

Q: Does the Greek Theatre serve food and refreshments?

A: Yes. Concessions are located next to the North and South gates of the venue as well as on the lawn. Food options include Korean Chicken Sandwiches, All Beef Hot Dog, Loaded Mac and Cheese, Chipotle-Black Bean Falafel Wrap (vegan), Yellow Curry Rice Bowl with Fresh Roasted Vegetables (vegan), Nachos (vegetarian), Red Quinoa and Arugula Salad (vegetarian), chips and double chocolate brownies. Beverage options include water, soda, Monster energy drinks, beer, wine and cider. Be prepared to show your ID upon entry for a 21+ wristband in order to purchase alcoholic beverages.

Q: How can I find a lost item?

A: If you have lost an item, please call 510-642-0212.

Q: Can I bring my camera or recording device?

A: You may bring point and shoot cameras, but no professional cameras or recording devices will be allowed. On occasion, the artist will request that no photos of any kind be taken and we ask that you respect their wishes and put away those cell phones!

Q Still have a question?

A: Give us a call at at 510-548-3010 or email us at contact@anotherplanetent.com. We want to give you the best possible experience at our venue – all questions are welcomed.