FAQ

Q: What is your health & safety policy?

Another Planet Entertainment and the Greek Theatre are committed to producing safe events. Please review our most up-to-date COVID-19 policy requirements for entry on our Health & Safety page.
We encourage you to get vaccinated and boosted if you have not already! If you still need to get your vaccine, visit vaccines.gov for more information and to book your appointment.

* Policy is subject to change

Q: Does the Greek Theatre serve food and refreshments?

A: Yes. Food concessions are located throughout the venue with an array of offerings and snacks, along with wide variety of specialty drinks and refreshments. View all of our offerings here:

Greek 2024 Venue Map

Q: What can I bring to the show?

A: You may bring in personal seat cushions, small food items, sealed water bottles, empty refillable water bottles and small personal bags and backpacks. We encourage that you dress in layers and bring reusable water bottles! Water refill stations are located on the middle concourse at the Greek.

* Policy is subject to change based

Q: Can I bring lawn furniture?

A: For the comfort and safety of all, you may not bring lawn chairs or furniture. You may bring in personal seat cushions or seating, as long as they fit your personal space and lie flat on the ground (no legs, no hard structure). We encourage the same for the stone bench seating areas on both General Admission and reserved seating shows.Allowed / Not Allowed

Q: What can’t I bring to the show?

A: For the comfort and safety of everyone please do not bring in the following items:

  • Blankets
  • Structured Stadium Chairs & Lawn Furniture
  • Strollers
  • Large Backpacks
  • Flags
  • Tobacco Products
  • Objects that can be used as projectiles, such as glow sticks and Poi Balls
  • Illegal substances
  • Alcohol (sold inside the venue)
  • Posters or Signs Larger than 8.5″x11″
  • Music Instruments
  • Sharpies, Markers, or any other items alike.
  • Wallet chains or spikes
  • Professional camera with detachable lens of any kind
  • Professional video or audio recording equipment, including GoPros
  • Weapons of any kind
  • Selfie sticks or handles
  • Tablets and iPads
  • Glass bottles, containers or cans
  • Fireworks
  • Balloons
  • Laser pointers
  • Large banners or posters
  • Skateboards, scooters or personal motorized vehicles
  • Pets (with the exception of service animals)
  • Drones
  • Umbrellas
  • Stickers
  • We reserve the right to prohibit additional items that may cause injury to others.

Q: What methods of payment do you accept?

A: The Greek Theatre is a cashless venue. Credit cards, debit cards, and digital methods of payment are accepted at all points of sale. The Greek Theatre will provide a cash to debit card exchange for those who prefer to use cash. Cash to debit card exchange will be available at food concession stands and debit cards may be used everywhere inside the venue and beyond (wherever debit cards are accepted).

Q: How do I purchase tickets for an event?

A: Tickets for all Greek Theatre shows are available through apeconcerts.com or ticketmaster.com.

Subject to availability, tickets can also be purchased at the Greek Theatre box office, which opens 2 hours prior to showtime.

Q: Does my child need a ticket?

A: Yes, everyone entering the venue must have a ticket and no strollers will be allowed. We discourage any infants or babes in arms.

Q: When do tickets go on sale?

A: On sale dates vary from one show to another, but shows usually go on sale on Friday at 10am. The best way to receive advance notice of upcoming shows is to join our mailing list. Click here to subscribe to the APE newsletter.

Q: When can I pick up my WILL CALL tickets?

A: The box office opens 2 hours prior to each show and is located at the North Gate of the venue. Please be sure to bring photo ID, the credit card that was used to purchase the tickets, and your Ticketmaster order number for ticket pick up.

Q: How do I purchase wheelchair accessible/ADA tickets?

A: Accessible Seating is available for all shows at The Greek Theatre. To purchase ADA tickets, click on the “Filters” icon towards the upper right on the Ticketmaster event page and select “Show accessible tickets”

Q: Can I get a refund or exchange my tickets?

A: All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.

Q: What is a presale? How do I participate or get a password?

A: There are often presales offered before the general public on sale that can be purchased online only via thegreekberkeley.com or ticketmaster.com. Please sign up for our newsletter to receive presale information.

Q: Can I buy tickets at the door on the day of the event?

A: If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time. The Greek Theatre box office is open 2 hours prior to each event.

Q: Where can I park near the venue?

A: Parking is limited in the areas surrounding the Greek Theatre and can be challenging. We recommend that you arrive early to give yourself plenty of time to find a place to park and the necessary time it will take to walk to the venue. The University operates all parking structures surrounding the Greek Theatre and they typically do not open until 5pm. Click Here for parking info.

Q: What’s the weather like and how should I dress?

A: We suggest you dress in layers as the summertime fog can roll in! All shows are all-weather events, and will go on rain or shine.

Q: Is this an all ages venue?

A: While most shows at the Greek Theatre are all ages, some may have age restrictions of 18+. Please check the event info for individual events and be sure to bring acceptable forms of identification with you to the venue.

Q: What are your acceptable forms of ID for an 18+ event?

A: The acceptable forms of identification are government-issued photo IDs (Driver’s License, Passport, Military ID, etc.) that clearly has your photo, name and birth date. A student ID is not an acceptable form of identification.

Q: Is there a coat check?

A: Unfortunately we do not have a coat check.

Q: Are there any hotels nearby?

A: See our neighborhood page for some of our lodging recommendations.

Q: Where are the bathrooms?

A:We have restrooms located on the North and South sides of the venue along with on top of the lawn. There are gender neutral options available on the 2nd level of the plaza.

Q: When do the doors open for a show?

A: The doors typically open 1.5 hours prior to show time, although this may vary from show to show.

Q: Are there any opening acts at the show?

A: Any support acts will be listed on the event page at thegreekberkeley.com. Support acts are often added close to the show date, so make sure to check back often.

Q: Can you smoke inside or around the Greek Theatre?

A: No. The UC Berkeley campus is entirely tobacco-free. Please respect the regulations of the UC Berkeley campus and consider the environment and those around you as you are enjoying the show.

Q: How can I find a lost item?

A: If you have lost an item, please email [email protected]

Q: Can I bring my camera or recording device?

A: You may bring point and shoot cameras (with no detachable lenses), but no professional cameras or recording devices will be allowed including GoPros. On occasion, the artist will request that no photos of any kind be taken and we ask that you respect their wishes and put away those cell phones!

Q Still have a question?

A: Give us a call at at 510-548-3010 or email us at [email protected]. We want to give you the best possible experience at our venue – all questions are welcomed.